AI Customer Service, Built on a Legacy of Service
Ferdinand was launched by Magellan Solutions USA, a Service-Disabled Veteran-Owned Small Business with decades of experience in the BPO call center industry. We’ve spent years running high-performing contact centers, so we understand exactly what it takes to deliver fast, accurate, and personal service at scale. That’s why Ferdinand isn’t just AI in a vacuum — we deploy it alongside our skilled contact center teams, combining the efficiency of automation with the empathy and expertise of trained human agents.
Our Mission
Making Exceptional Service Scalable
Our mission is simple: give every business the power to serve customers instantly, accurately, and in their own voice — no matter how busy it gets. By combining Large Language Models (LLMs), generative AI, and machine learning, Ferdinand delivers human-like interactions that are fast, friendly, and always on-brand. This isn’t about replacing people; it’s about amplifying your team’s strengths so they can focus on the moments that matter most.
What Makes Ferdinand Different
True Omnichannel – Voice, web chat, SMS, and email — all connected, all consistent.
Instant Scaling – Handle thousands of conversations at once without missing a beat.
Continuous Learning – AI that improves with every interaction.
Seamless Integration – Works with the tools you already use.
Human-Ready Escalations – Complex issues get handed to your team with full context.
Hybrid Model – AI + seasoned BPO professionals for unmatched performance.
Our Story
We saw too many businesses losing customers because support couldn’t keep up — long hold times, repetitive questions, and missed opportunities. So we set out to change that. Drawing on years of experience running contact centers, building AI solutions, and delivering outsourced customer support, we created Ferdinand to deliver the speed of automation with the warmth of human interaction. Today, Ferdinand powers support for businesses in multiple industries, transforming their customer service into a true competitive advantage.
Ready to See the Difference?
Let’s talk about how we can make your customer service faster, smarter, and more engaging than ever.