Privacy Policy

Magellan Solutions USA (“Magellan Solutions,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with our AI solutions, including our proprietary AI Customer Service Agent, Ferdinand.

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1. Information We Collect

We may collect the following types of information:

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1.1 Personal Information

Information that identifies, relates to, or could reasonably be associated with an individual, such as:

• Name, email address, phone number, and company name

• Account credentials or authentication details

• Billing and payment information

• Communications and feedback provided through forms or support channels

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1.2 Non-Personal and Technical Information

Information automatically collected when you visit our website or use our services:

• IP address, browser type, and operating system

• Device identifiers and usage data

• Website analytics, including referral URLs, page views, and session duration

• Cookies, beacons, and similar tracking technologies

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1.3 AI Interaction Data

When interacting with Ferdinand or other AI-powered tools, we may collect:

• Chat transcripts or messages exchanged with our systems

• Timestamps and session metadata

• Feedback provided to improve AI performance

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2. How We Use Your Information

We use your information to:

• Deliver, maintain, and improve our products and services

• Provide customer support and respond to inquiries

• Personalize and enhance your experience

• Communicate about updates, promotions, or changes to our services

• Monitor and analyze usage for quality and security

• Comply with legal obligations and enforce our terms

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3. How We Share Information

We may share your data only as necessary:

• With Service Providers: Trusted vendors that help us operate our business (e.g., IT support, analytics, marketing).

• With Business Partners: For collaborative projects or joint service delivery under confidentiality agreements.

• For Legal Reasons: To comply with applicable law, regulation, or court orders.

• In Business Transfers: If Magellan Solutions merges, sells, or transfers assets, your information may be part of that transaction.

We do not sell personal information to third parties.

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4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or resolve disputes.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

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6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

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7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information

• Object to or restrict certain data uses

• Withdraw consent where applicable

• Lodge a complaint with a data protection authority

 

Requests can be made by contacting us at helpdesk@magellansolutionsusa.com.

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8. International Data Transfers

Data collected in the U.S. may be transferred and processed in other countries where Magellan Solutions or its partners operate. We take appropriate measures to protect your data in accordance with applicable laws.

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9. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect information from minors. If you believe we have inadvertently done so, please contact us to delete it.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.