AI Customer Service for eCommerce & Retail
Turn Browsers into Buyers with 24/7 AI-Powered Support
In the competitive world of eCommerce and retail, speed, accuracy, and personalization are everything. Customers expect instant answers—whether they’re checking product availability, tracking an order, or initiating a return. Ferdinand, our AI customer service agent, delivers round-the-clock assistance that’s fast, friendly, and on-brand. It doesn’t just answer questions—it drives conversions, retains customers, and keeps your store running smoothly no matter how busy it gets.
Smart Support for Every Stage of the Buyer Journey
Real-Time Order Assistance – Provide instant order status updates, shipment tracking, and delivery notifications, keeping customers informed and reducing support volume.
Returns & Exchanges Made Easy – Automate the entire process from eligibility checks to return label creation, turning a potential loss into a customer retention opportunity.
Cart Recovery Conversations – Reconnect with shoppers who left items behind, offering timely reminders, discounts, or free shipping incentives to close the sale.
Personalized Shopping Experiences at Scale
Ferdinand remembers preferences, recommends relevant products, and offers tailored promotions based on browsing and purchase history. Whether it’s suggesting a complementary item, reminding customers about loyalty points, or alerting them to an upcoming sale, Ferdinand turns every conversation into an opportunity to deepen engagement and boost lifetime value.
Ready for Omnichannel Retail
Your customers shop across devices and channels—so Ferdinand does too. From web chat to SMS, email to phone, it keeps the conversation connected so shoppers never have to repeat themselves. This seamless context means every interaction feels consistent, personal, and effortless, whether it starts online, in-app, or in-store.
Why Retailers Love Ferdinand
Increase sales by engaging customers at decision-making moments.
Handle seasonal spikes, flash sales, and product drops without extra staffing.
Keep data safe with built-in encryption and compliance with retail standards.
Switch seamlessly between AI-led and human-assisted support.
Give your customers the speed, service, and personalization they expect—without stretching your team. Ferdinand is your always-on sales and support partner, ready to help every shopper, every time.