AI Customer Service for Restaurants
Serve Guests Faster. Book More Tables. Never Miss an Opportunity.
The Future of Restaurant Service is Here
Running a restaurant means juggling countless moving parts—phones ringing, guests waiting to be seated, online orders coming in, and staff on the floor. Even the best team can only do so much at once. Ferdinand changes the game by handling all your guest interactions—across phone, chat, SMS, and email—instantly, accurately, and in your brand’s voice.
No more missed reservations, delayed responses, or frustrated customers. Whether it’s a busy dinner rush or a quiet weekday morning, Ferdinand ensures every guest gets the same fast, friendly service every time.
Key Features for Restaurants
Effortless Reservations & Waitlist Management
Ferdinand takes bookings through phone, chat, and online forms, confirms them instantly, and updates your reservation system in real time. Integrated with OpenTable, Yelp Reservations, and other major platforms, it can also manage cancellations, changes, and waitlist notifications—freeing up your staff to focus on in-person guests.
Frictionless Online Order Support
From menu questions to order tracking, Ferdinand is your always-on order concierge. It can guide guests through takeout or delivery orders, offer smart upsells, and resolve common issues instantly—without tying up your kitchen or front-of-house team.
Instant Customer Q&A
Guests can ask about your hours, location, parking, dietary accommodations, or specials—and get an immediate, accurate answer in your brand voice. Ferdinand’s AI draws from your knowledge base and menu to ensure every detail is up-to-date.
Why Restaurants Choose Ferdinand
Built for Busy Restaurant Owners
Ferdinand understands the pace of hospitality. It works 24/7, handles multiple guests at once, and never forgets a detail—keeping service levels high even when your staff is stretched thin.
Lower Labor Costs Without Sacrificing Service
By automating routine guest interactions, Ferdinand reduces staffing pressure and overtime costs—while making sure every customer feels personally attended to.
Seamless Integration with Your Systems
From reservation platforms to POS and order management tools, Ferdinand plugs right into the software you already use, making setup fast and disruption-free.
Always On-Brand
We configure Ferdinand to speak in your tone, whether that’s polished and upscale or casual and welcoming. Every interaction feels like it’s coming directly from your team.
Perfect For:
Fine Dining Restaurants needing high-touch reservation and guest service.
Casual Dining & Chains managing high call and order volumes.
Fast-Casual & Quick Service restaurants handling online orders and frequent menu questions.
Cafés & Specialty Food Venues wanting consistent, friendly responses without extra staffing.
Ready to See Ferdinand in Action?
We can show you exactly how Ferdinand would handle your reservations, orders, and guest inquiries—with a live demo or proof-of-concept in under 24 hours.