AI for Restaurant Reservations & Waitlist Management

Automate reservations, waitlists, cancellations, confirmations, and guest messaging — all without overwhelming your staff.

Your restaurant is busy. The phone rings nonstop, walk-ins pile up, guests DM you on Instagram asking for a table, and your host stand is juggling the floor, the waitlist, and frustrated guests.

Ferdinand becomes your AI Scheduling Agent for Restaurants, handling reservation requests, waitlist flow, and guest communications — automatically and 24/7.

No missed calls. No overwhelmed hosts. No long waitlist confusion .Just smooth, consistent, fully automated guest booking.

🍴 What Ferdinand Automates for Restaurants

✔ 24/7 Reservation Requests

Guests can book using natural language from any channel:

Ferdinand checks:

• Real-time table availability

• Seating types (patio, bar, booth, etc.)

• Party size rules

• Peak-hour restrictions

• Turn times

…and books the best available table instantly.

✔ Smart Waitlist Management

When the restaurant is fully booked, Ferdinand manages the waitlist automatically:

• Adds guests to the list

• Provides estimated wait times

• Sends seat-ready notifications

• Holds tables for a set buffer

• Removes no-shows automatically

Guests stay informed and happy — without your host juggling a dozen things at once.

✔ Automated Reservation Confirmations & Reminders

Reduce no-shows with:

• SMS confirmations

• Email reminders

• “Tap to confirm” messaging

• Automatic cancellation links

Well-managed reservations = smoother shifts.

✔ Cancellations With Policy Enforcement

Ferdinand automatically applies your rules:

• 24-hour cancellation window

• Credit card-on-file

• No-show fees

• Large party deposit rules

Guests get clarity. Your team stays protected.

✔ Handling Large Parties & Special Requests

Ferdinand understands when special handling is needed:

• Parties over your standard max

• Event inquiries

• Private dining requests

• Dietary notes

• High chairs / accessibility needs

• Birthday or anniversary messages

These are routed appropriately or logged in your system so the guest experience feels personalized.

✔ Answering Common Questions Instantly

Your team receives the same questions all day:

• “Do you take walk-ins?”

• “Are you open on Sundays?”

• “Can we bring in a cake?”

• “Do you have gluten-free options?”

• “Where do we park?”

• “Is outdoor seating available?”

Ferdinand answers them instantly with consistent restaurant-approved information.

📱 Where Guests Can Use Ferdinand

Guests can book or join your waitlist from:

• Website chat

• SMS/text

• Instagram & Facebook DMs

• Google Business Messages

• Email auto-replies

• QR codes at the host stand

• AI phone agent replacing phone trees

Ferdinand becomes your everywhere, always-available reservation assistant.

🔗 Integrations for Restaurants

Ferdinand works alongside:

• OpenTable

• Resy

• Yelp Reservations

• Tock

• SevenRooms

• Eat App

• Custom reservation systems via API

You don’t need to change platforms — just add automation.

⭐ Why Restaurants Love AI Scheduling

🕒 Fewer Phone Calls

Hosts stay focused on guests walking in, not ringing phones.

📈 More Reservations

AI captures late-night and off-hour requests humans would miss.

😄 Happier Guests

Instant communication feels like VIP service.

📉 Fewer No-Shows

Confirmation flows dramatically reduce same-day losses.

⚡ Faster Table Turns

Real-time automation keeps the seating flow tight and predictable.

💬 Consistent Messaging

No more misquoting wait times or confusing instructions.

🛠 Implementation Timeline

Days 1–3: Connect reservation system + map tables, zones, and turn times.

Days 4–7: Train Ferdinand on FAQs, policies, peak-hour rules, and brand tone.

Days 8–10: Test reservation flows, waitlist logic, and communication templates.

Day 10+: Go live — guests start booking instantly on every channel.

You can automate your restaurant within one week.

🍷 Perfect for These Business Types

• Full-service restaurants

• Upscale dining

• Fast-casual with call-ahead seating

• Bar + lounge hybrids

• Breweries & taprooms

• Wine bars

• Rooftops & patio-forward restaurants

• Private dining & event spaces

• Pop-up dining concepts

• Multi-location restaurant groups

If guests need tables → Ferdinand automates it.

🍽️ Ready to Automate Your Restaurant’s Reservation Flow?

Let Ferdinand:

• Handle reservations 24/7

• Manage waitlists

• Send confirmations & reminders

• Prevent no-shows

• Answer guest questions

• Protect peak-hour rules

• Reduce host stand pressure

• Improve table turn flow

All automatically. All consistent. All without adding staff.