AI Taking Restaurant Orders

Support high volumes of takeout and delivery orders with automated guest support that scales across every location.

Ferdinand acts as an AI Customer Service Agent that manages restaurant orders from placement through pickup or delivery, automatically across every channel.

No waiting on hold. No tying up staff during rush periods. No confusion when something changes.

Just fast, accurate order support — handled conversationally.

What the AI Handles for Restaurant Orders

✔ Order Placement (Takeout & Delivery)

Ferdinand helps guests place orders by:

• Guiding menu selection

• Answering menu or ingredient questions

• Confirming availability or substitutions

• Collecting order details (items, quantities, modifiers)

• Confirming pickup or delivery preferences

• Submitting the order

This applies to takeout, delivery, curbside, and mobile orders.

✔ Order Confirmation & Timing

Once an order is placed, Ferdinand automatically:

• Confirms the order

• Shares order details or reference numbers

• Communicates estimated prep, pickup, or delivery times

• Sets expectations clearly

Guests know exactly what to expect — before arriving or waiting.

✔ Order Status & “Is It Ready?” Requests

Guests often ask:

Ferdinand verifies the order and provides real-time status updates without interrupting staff.

✔ Order Changes & Modifications

When timing allows, Ferdinand can help guests:

• Add or remove items

• Update modifiers

• Change pickup or delivery details

• Confirm whether changes are still possible

All changes follow your kitchen and operational rules.

✔ Corrections, Replacements & Issue Resolution

When something goes wrong, Ferdinand can:

• Capture missing or incorrect item reports

• Initiate replacements or credits (per policy)

• Explain next steps clearly

• Escalate to staff only when needed

This reduces in-store friction and negative guest experiences.

✔ Refunds (When Applicable)

If refunds are supported, Ferdinand can:

• Confirm refund eligibility

• Capture issue details

• Provide refund or credit status updates

Refunds are handled as part of the order lifecycle — not a separate experience.

How the AI Works

Ferdinand does not replace your POS or ordering systems.

The AI:

• Understands guest intent

• Validates order details

• Applies menu, timing, and policy rules

• Triggers approved actions

• Communicates outcomes clearly

Your existing systems remain the source of truth. Ferdinand handles the conversation and task completion.

Where Guests Can Use the AI

Ferdinand supports restaurant order requests across:

• Website chat

• Mobile ordering experiences

• SMS / text messaging

• Phone (AI voice agent)

Guests get help wherever they already place orders.

Why Restaurants Use AI for Orders

⭐ Reduced Phone Volume During Rushes Order questions don’t interrupt staff.

⭐ Faster Guest Resolution Guests get answers instantly without waiting.

⭐ Fewer Order Errors Clear confirmations reduce mistakes.

⭐ Better Guest Experience Less frustration, fewer negative reviews.

⭐ Scales Automatically Handles lunch, dinner, and peak spikes effortlessly.

Common Use Cases

Scenario 1 — Placing a Takeout Order Guest wants to order for pickup.→ Ferdinand guides the order and confirms timing.

Scenario 2 — Order Status Check Guest asks if the order is ready.→ Ferdinand provides real-time status.

Scenario 3 — Order Change Guest needs to add an item.→ Ferdinand checks timing and applies the change.

Scenario 4 — Missing Item Guest reports an issue.→ Ferdinand initiates a replacement or credit.

Workflow Rules You Control

• Menu availability and modifiers

• Prep time and cutoff rules

• Change and cancellation windows

• Refund and replacement policies

• Escalation thresholds

The AI follows your rules — always.